Contact information
Use the details below when you need help with your purchase or our store policies.
1. Contact customer support
Have a question about our products, payment, delivery, or returns? The avelorquina customer support team is here to help.
Email: support@avelorquina.com
2. When to expect a reply
You can send us an email at any time. We aim to respond within 24 hours on business days. Our customer service business days are Monday through Friday, excluding public holidays. Messages received outside these days are reviewed on the next business day.
3. Product & Order Assistance
- For product inquiries, include the product name or link and your question about its features, materials, dimensions, compatibility, or use.
- For an existing order, include your order number, the email address used at checkout, and a brief description of your request.
- For damaged, defective, missing, or incorrect items, describe the issue and attach photographs of the product and packaging where reasonably available.
Please do not send full payment-card numbers, security codes, or account passwords by email.
4. Returns & Refunds
To request a return or exchange, email us before sending merchandise. Review our Return & Refund Policy for eligibility, fees, shipping responsibilities, and refund procedures.
Our registered address is not a designated return facility. We will provide the appropriate return address and instructions. This process does not limit any valid statutory cancellation or consumer rights.
5. How to submit a privacy request
For questions about your personal information or to exercise applicable privacy rights, email support@avelorquina.com with the subject line “Privacy Request.” See our Privacy Policy for details.
Business Information
Store Name: avelorquina
Operated by: Guizhou Weinanxing Trading Co., Ltd.
Business License Entity: Guizhou Weinanxing Trading Co., Ltd.
Registered Address:
No. 8, 36th Floor, Unit 1, Building 3, Zone M, Huaguoyuan Project, Pengjiawan, Huaguoyuan, Lanhuadu Subdistrict, Nanming District, Guiyang, Guizhou, China [Lanhuadu Subdistrict Office]
Postal Code: 550002
Email: support@avelorquina.com
Website: avelorquina.com
We aim to respond to email within 24 hours on business days, Monday through Friday, excluding public holidays. Our registered address is not a designated return facility. Contact customer support for return instructions before sending merchandise.